FAQs

Your products will ship the same day if ordered before 14:00 BST. 

2- What's your Return Policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability; every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we'll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

3- Can I cancel my order? 
Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of the three things: recycle it, donate it, or enjoy it.

4- What happens if I receive wrong item?
If there is an issue with your order, if its the wrong size, wrong color, defective, or otherwise not exactly what you wanted. Then simply notify us, and we'll give you a refund. You won't be asked to ship the product back to us.

5- Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, just let us know and we'll get you a new one.

6- How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly